Terms & Conditions

Sarah & Jane New York — Terms & Conditions

These Terms & Conditions apply to purchases made through the Sarah & Jane New York website.

By accessing our website or placing an order with Sarah & Jane New York, you agree to the Terms & Conditions set out below.

For questions regarding these Terms & Conditions, please contact us at:

Email: info@sarahjanenyc.com

1. Applicability

These Terms & Conditions apply to all offers, orders, purchases, and agreements made through the Sarah & Jane New York website.

By placing an order, you confirm that you have read and accepted these Terms & Conditions, together with our applicable policies, including our Return Policy and Shipping & Delivery Policy.

If any provision of these Terms & Conditions conflicts with rights that cannot legally be waived or limited, those mandatory legal rights will apply.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, prices, colors, and other information displayed on our website are accurate and up to date.

However, minor differences may occur.

Colors may appear slightly different depending on your device, screen settings, lighting, and photography.

Measurements and sizing information are provided as guidance and minor variations may occur between products.

We reserve the right to correct typographical errors, inaccuracies, pricing errors, or omissions on our website.

If a material error affects an order that has already been placed, we may contact the customer before processing the order.

3. Prices

All prices displayed on our website are shown in the currency selected or displayed during checkout.

The final price applicable to an order will be displayed before the customer completes payment.

Shipping costs, taxes, duties, or other applicable charges may be displayed separately where applicable.

We reserve the right to change our prices and promotional offers at any time. Price changes do not retroactively affect orders that have already been completed unless there has been an obvious pricing or technical error.

4. Orders & Payment

An order is submitted when the customer completes the checkout process.

Orders are generally processed only after successful payment authorization or receipt of payment.

Available payment methods may vary depending on the customer's country, region, device, or payment provider.

Customers are responsible for ensuring that the payment and contact information provided during checkout is complete and accurate.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorized payment
Incorrect or incomplete customer information
Obvious pricing or technical errors
Product unavailability
Duplicate or abnormal orders
Suspected misuse of promotional offers
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been collected and no merchandise has been supplied, the applicable amount will be refunded in accordance with applicable law.

5. Order Confirmation

After placing an order, customers will generally receive an order confirmation at the email address provided during checkout.

Customers are responsible for reviewing their order confirmation and notifying us as soon as possible if any information is incorrect.

An automatically generated order confirmation does not prevent us from contacting a customer if an error, inventory issue, payment issue, or other fulfillment problem is discovered.

6. Processing & Delivery

Orders are generally processed within 1–3 business days.

After processing, the estimated shipping or delivery time is approximately 3–7 business days, depending on the destination, carrier, customs procedures, and other circumstances.

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

Orders may be shipped directly from our overseas supplier or fulfillment warehouses.

Products within the same order may occasionally be shipped separately and may therefore arrive in multiple packages.

Once an order has shipped, tracking information will generally be provided by email.

For complete information regarding shipping, tracking, delays, customs, delivery issues, and Return to Sender shipments, please refer to our Shipping & Delivery Policy.

If we are unable to ship an order within an applicable promised shipping timeframe, the situation will be handled in accordance with applicable consumer law.

7. Customs, Duties & Import Charges

Because products may be shipped internationally, customs duties, import taxes, clearance charges, or other fees may apply depending on the destination.

Unless expressly stated otherwise during checkout, charges imposed by customs authorities or other government bodies are the responsibility of the customer.

Customs processing may also cause delivery delays that are outside our direct control.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before completing your order.

If you discover an address error, contact us at info@sarahjanenyc.com as soon as possible and preferably within 24 hours of placing your order.

We will make reasonable efforts to update the address if fulfillment has not yet progressed too far.

However, we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipping.

Sarah & Jane New York cannot accept responsibility for delivery problems caused solely by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

9. Order Changes & Cancellations

If you wish to change or cancel an order, please contact info@sarahjanenyc.com as soon as possible.

Requests made within 24 hours of placing the order have the best chance of being processed before fulfillment begins.

Submitting a cancellation or modification request does not guarantee that the request can be completed.

Once an order has entered processing, fulfillment, or shipping, cancellation or modification may no longer be possible.

This limitation does not affect cancellation, refund, or other rights that may apply under mandatory consumer law, including rights relating to orders that cannot be shipped within an applicable promised timeframe.

10. Returns

Our separate Return Policy forms part of these Terms & Conditions and explains:

Return eligibility
The applicable return period
Product condition requirements
Return shipping costs
Return tracking requirements
Sale and discounted-item conditions
Damaged, defective, and incorrect-item claims
Refund procedures
Exchange and sizing issues

Unless otherwise stated or required by applicable law, standard eligible return requests must be submitted within 30 days of receiving the order.

Customers must contact info@sarahjanenyc.com before sending a return.

Customers should not return products to the sender address displayed on the original package unless specifically instructed to do so by our customer support team.

The correct designated return address will be provided after the return request has been reviewed.

11. Sale & Discounted Items

Products purchased at a discounted or sale price are subject to the conditions stated in our Return Policy.

Where permitted by applicable law, eligible returns of sale or discounted products may be refunded in the form of store credit rather than the original payment method.

This provision does not limit any situation in which applicable law requires a refund to the original payment method.

12. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact info@sarahjanenyc.com before returning the item.

We may request:

Your order number
A description of the issue
Clear photographs of the complete item
Close-up photographs showing the reported damage, defect, or incorrect product

These cases are reviewed separately from standard return requests.

Please do not return a damaged, defective, or incorrect item unless instructed to do so by our customer support team.

Following review, we will determine the appropriate resolution in accordance with our policies and applicable law.

13. Refunds

Refunds are processed according to the conditions stated in our Return Policy.

Where an eligible standard return has been received, inspected, and approved, the applicable refund will generally be initiated within the timeframe stated in our Return Policy.

Additional processing time may be required by banks, credit card issuers, or payment providers.

Where applicable law requires a particular method or timing of refund, the legally required method and timeframe will apply.

14. Delivery Confirmation

If carrier tracking information indicates that an order has been delivered but the customer cannot locate the package, the customer should:

Verify the shipping address
Check possible delivery locations around the property
Check with household members, neighbors, reception, or building management
Contact the shipping carrier for additional delivery information
Contact our customer support team if the package remains missing

We will review reported delivery issues based on the available tracking and delivery information.

Carrier confirmation of delivery may be relevant when determining responsibility, but nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.

15. Lost or Delayed Shipments

Shipping delays may occasionally occur for reasons outside our direct control.

A shipment will not automatically be considered lost solely because it has exceeded an estimated delivery date.

If tracking has not updated for an extended period, customers should contact info@sarahjanenyc.com so that the shipment can be reviewed.

Where a package is confirmed as lost following an investigation, our customer support team will determine the appropriate resolution in accordance with applicable law and our Shipping & Delivery Policy.

16. Return to Sender

Packages may be returned to the sender or fulfillment partner because of:

An incorrect or incomplete shipping address
Failed delivery attempts
Failure to collect a parcel
Carrier issues
Customs issues
Other delivery problems

If tracking indicates Return to Sender, please contact our customer support team before placing a replacement order.

The circumstances of the shipment will be reviewed before the appropriate next steps are determined.

17. Promotions & Discount Codes

Promotional offers and discount codes may be subject to separate conditions.

Unless otherwise stated:

Discount codes cannot be exchanged for cash.
Multiple discount codes cannot necessarily be combined.
Promotions may be limited to particular products or time periods.
Promotional terms may be changed or withdrawn before an order is placed.
Discounts cannot generally be applied retroactively to completed orders.

We reserve the right to cancel or refuse promotional benefits where there is reasonable evidence of misuse, fraud, technical error, or violation of the promotional conditions.

18. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, technical problems, third-party service interruptions, or other circumstances.

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Sarah & Jane New York will not be liable for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such liability cannot lawfully be excluded or limited.

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

20. Intellectual Property

Unless otherwise stated, the content made available through the Sarah & Jane New York website, including branding, logos, graphics, text, design elements, and original website materials, is owned by or licensed to Sarah & Jane New York.

Such content may not be copied, reproduced, distributed, commercially exploited, or used without authorization, except where permitted by law.

Third-party trademarks, photographs, content, or other intellectual property remain the property of their respective owners.

21. Complaints

If you have a complaint regarding an order, product, delivery, return, or other aspect of our service, please contact:

Email: info@sarahjanenyc.com

Please include your order number and sufficient information regarding your complaint.

We aim to respond to complaints within 5 business days.

More complex cases may require additional investigation time.

22. Privacy

Personal information collected in connection with orders and use of our website will be handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information regarding how personal data is collected, used, stored, and shared.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements.

The version applicable to an order is generally the version in effect when that order was placed, unless a change is required by applicable law.

24. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

25. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Netherlands, to the extent that this choice of law is legally permitted.

Nothing in this provision is intended to deprive a consumer of mandatory or non-waivable protections available under applicable consumer law.

Any dispute arising from or relating to these Terms & Conditions will be submitted to the competent courts of the Netherlands unless applicable law gives the consumer the right to bring or defend proceedings in another jurisdiction.

26. Contact

For questions regarding these Terms & Conditions, please contact:

Sarah & Jane New York

Email: info@sarahjanenyc.com